LucidCX Insights

Customer miseducation is the root cause of your No Fault Found issues

Many reverse logistics platforms assume a customer issue is a configuration, application, or hardware issue.

In several cases, they are right:  the removal of a misbehaving app, a software update or even […]

At LucidCX we spend a lot of time addressing omnichannel care, which typically involves analysing and supporting the many ways a customer gets in touch with our clients: telephone calls into call centers, AI chat scripts, agent web chat logs, natural language […]

A.I is a growing trend, and we can all see many traditional sectors and industries experimenting with this technology. In this Whitepaper, we are going to focus on the topic of A.I which is relevant to customer care, A.I chat or “customer care […]